Had an accident?
Here is what to do, step by step.

1. 1
   Stay calm and check for injuriesFirst of all, find out whether anyone is hurt.

   • Always stay calm and check whether anyone is injured.
   • If anyone is injured, call 112 and the emergency services, but do not move the vehicles.

   Call 112Done, next →✓ Done
2. 2
   Take plates and witness detailsDo it right away.

   • Immediately note the licence plates of the vehicles involved.
   • Write down the details of any witnesses.

   Done, next →✓ Done
3. 3
   Take a few photosOf the scene and the vehicles, with your phone.

   • Always take a few photos of the scene and the vehicles with your phone.

   Done, next →✓ Done
4. 4
   Move the vehicles to safetyOnly if nobody is injured, and after the photos.

   • If nobody is injured, move the vehicles to a safe place, after taking the photographs.

   Done, next →✓ Done
5. 5
   Fill in the CAI accident formWhat you need and what to do if you disagree.

   • The CAI must include: licence plates, date, time and place of the event, insurance and driver details, and the signatures of both drivers.
   • Include the details of any passengers on board the vehicles.
   • If more than two vehicles are involved, fill in several CAI forms, writing all the plates on every form.
   • If you cannot reach an agreement, signing the CAI is not mandatory: each driver can give their own insurer their own version of events.

   Done, next →✓ Done
6. 6
   If the police or authorities attendAsk for the right document.

   • If the authorities intervene, ask them to give you the “exchange of personal details” form (Scambio di Generalità).

   Done✓ Done

Great, you have completed every step. Now call us: we will take care of the rest.

General guidance based on common sense and practice: it does not replace the instructions of emergency services and police, nor legal advice.